Consumer Litigation · For complainants and businesses
The usual path of a complaint. General legal information only. Check the current rules for fees and time limits.
- Filing: complaints can be filed online through the e-Daakhil portal or in person. No fee is charged for complaints up to a notified value.
- Notice to the opposite party: the Commission sends notice and the opposite party has a set time, generally 30 days, extendable by up to 15 days, to file its reply.
- Evidence: affidavits and documents are filed by both sides.
- Mediation: the Commission can refer suitable cases to mediation, and a settlement can end the case.
- Hearing and order: the Act aims for decision within a few months where no testing is needed, but pending caseloads can make it longer.
- Appeal: an order of the District Commission can be appealed to the State Commission, and a State order to the National Commission, within the statutory period (generally 30 to 45 days), with a pre-deposit required of the appellant in some cases.
- Execution: if the order is not complied with, execution and penalty proceedings can be filed.
Tips
- Be precise about the relief claimed and its basis.
- File a clear chronology and index of documents.
- Attend every hearing or arrange for representation.
Related: Consumer litigation · All consumer guides · Send an enquiry
Important disclaimer: This article is general legal information, not legal advice. It does not create a lawyer-client relationship and is not an advertisement or solicitation under Bar Council of India rules. Verify current statutes, rules and judgments before relying on it.
